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 Post subject: DWP Over Billing
PostPosted: Wed Nov 20, 2013 7:01 pm 
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Joined: Sun Jan 20, 2008 3:06 pm
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DWP BILLS- Yes there have been over billings. The DWP switched over to a new billing system about three months ago. In essence the last bills were "estimated" and according to the DWP reps in this photo it will sort itself out when your meter is actually read. Bottom line is that if there is an actual error, other than the above, and you don't say anything nothing will be done about it. It may sort itself out or there may be an actual problem. You have to call them. YES you will have a big wait time. OR you can send a copy of your bill (all of it), an actual phone photo of the meter reading as it is currently, to your council rep and they will email it to DWP. There have been a lot of complaints despite the DWP claim that it is a relatively small number of people with incorrect bills. Oh and if you thought your bill was low it will most likely correct itself and be much higher next time to compensate. IN some cases it is still wrong. Your council office can help you with that as well. Some complaints have bills as much as quadruple the expected billing. This is widespread though not admitted. If even the councilmen (Krekorian and Fuentes both) called about their own bills and each on the commission reported high volume of calls complaining....you know it is widespread. Changes are proposed that will effect the call wait time and the DWP is supposed to add staff for meter reading are a few more highlights, below is a shot of one of the summaries they covered. Hit me up if you have any questions but the above sums it up.


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 Post subject: Re: DWP Over Billing
PostPosted: Thu Nov 21, 2013 8:54 am 
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Joined: Mon Aug 30, 2010 10:14 am
Posts: 7
Was this electric meters only or are they also not reading the water meters?


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